You're chatting with a team that puts customer service first
Hours of Operation
Mon-Fri: 0900 -1700 hrs MT
Closed on Canadian Statutory Holidays
Please allow us up to 48 hours to reply to
inquiries via email
We are available during regular business hours to answer any of your questions
1. Start here first
Where is my order?
If you ordered from:
A Private Team Listing (includes all Grad/Alumni orders): Your apparel ships to your organizer* 5 weeks after the last day of your team's ordering window. All of these pieces are custom made to order specially for your team!
*Unless your team members each paid for individual shipping, ALL unit pieces are delivered to your organizer, who delivers the apparel pieces to your unit.
Lubdub Collection Pieces: Our production turnaround time is 5 business days (not including weekends or holidays). If you have not received a shipping or pick-up notification by this time, please contact us and we will get it sorted out right away.
How do I organize a group order?
It is as easy as it gets.
We create custom artwork for you to approve while you select the apparel styles you love the most. Then we create a personal listing for your team to order and pay directly from. We send you that listing and an online flyer so that all you have to do is send that off to your team. Then voila! You wait for your pieces to arrive together, which are all individually packaged and organized in alphabetical order. It really is that easy.
Learn more here!
I received my order and there is an issue!
If there are any manufacturing issues with your apparel pieces or you received the wrong or insufficient item, let us get that fixed for you STAT. Whatever the issue, we will make it right. Please fill out the form using the Warranty Submission button below
For more information on our warranty policy, click here.
What size should I get?
For all our Sizing guides, read our sizing tips here!
For more detailed help, we've measured hundreds of pieces to find you the right fit. The sizing guide will show these measurements that you can compare to your favorite garment at home.