
Returns and Exchanges
To initiate a return, exchange or warranty claim please contact us. See our return policy below for more information.
Return Policy
Exchanges and returns are welcome on Lubdub Collection items within 20 days of shipment of item(s). Apparel items must be in new, unwashed, unaltered, and unworn condition.
All sale items, compression socks, and customized items including unit apparel* and items with sleeve credentials added are final sale.
Returns: the customer is responsible for the shipping cost to return to us and a refund will be provided to your previous method of payment within 5 days of arrival back to Lubdub Apparel.
Exchanges: Lubdub will cover the return shipping cost on exchanges of scrubs. For non-scrub related purchases, customer is responsible for the shipping cost to return to us and we will cover the cost to ship your new apparel piece back to you. Exchanges will be shipped within 5 days of arrival of exchanged item.
Gift Cards: Gift card returns can be requested within 20 days of purchase and must only be requested by the purchaser. Refund will be credited to the method of payment used to purchase the gift card only. Gift cards cannot be returned or redeemed for cash.
*Unit Apparel (includes all Grad/Alumni orders): As all team orders are custom made to order and we provide detailed measurements of all garments in our Sizing Guide, all team apparel is final sale. If you have issues with your order despite following the sizing guide in detail, please contact us.
Warranty policy
Yes! We have a warranty policy - the quality of your items matters to us.
Contact us if your apparel piece has a manufacturing issue and our team will assess for qualification of repair, partial refund, or in some cases, a replacement.
We will require unaltered images of the apparel item to initiate a warranty claim.
We are not responsible for any damage unrelated to manufacturing including regular wear and tear as well as warranty claims placed after one year of purchasing.
Initiate a return
Contact us to initiate a return or exchange. We will return your email within 1 business day, during regular business hours.
Order numbers and emails are required to initiate a return
Let customers speak for us
from 282 reviewsThe hood on the sweater is double-lined and deep! Great even if you're wearing a ponytail. The material is thick, perfect for night shift chills :)

My work place put in a group order for some sweet, personalized apparel. I loved that I could add a little personal touch to the sleeve. Proud to work in the MDR.
Thanks for making these fun soft sweaters even better with a little, personal touch.

The IV bag gets a lot of comments! Very comfy for work!

Everything from Lubdub is comfy and cute! This t-shirt is light weight and everyone loves the syringe detail!

I needed a plain black sweater for nursing school, so I checked out the Lubdub website as I’ve already bought some of their products and love them all!!
I found the perfect sweater for what I was needing, the prairies EKG sweater in black, I’m from the prairies so of course that’s the one I went for :) Perfect fit and feel, I’ve already worn it for a few night shifts and love it!! Totally recommend Lubdub products for health care workers hands down!

Super soft, and good sizing. I got a small and it fit great. Very comfortable to wear for night shift.

I purchased the t-shirt and the king sleeve OTA/PTA shirts. I was so excited there was apparel that said that title in them! The quality, colours, and fabric are all amazing! Which there were more OTA/PTA designs I’d buy more!

True to size and very comfortable.

This sweater is so comfortable and the design on it is so cute! It’s extremely soft on the inside and made out of good material. I’m 5’2 with a normal build and I decided to size up to a medium for a looser fit and couldn’t be more happy with it!

I have 5 of these shirts and I love them. They are soft and comfortable. I've washed many times and no pilling. Highly recommend.

Such a comfy hoodie, warm and cozy and absolutely perfect for night shift! Fantastic quality, would definitely buy again!

I am in love with this grad bag!
The scrubs fit great and are so cute on! Very comfortable and the cuffed bottoms make them perfect for me since I am on the shorter side!
ALSO, the compression socks are amazing, so soft! I can't wait to buy more!
The shipping was fast and its good quality!

Longer than expected. Comfortable. And the pattern is super cute. Thanks LubDub!
