How do Team Orders work?

Team Orders follow a simple process:

Submit the inquiry form on behalf of your group. We confirm your team size and timeline, create and approve the artwork, finalize your apparel selection, and build a private Team Store. Team members then order and pay individually. After the store closes, we produce, package and ship the order.

How long does the entire process take?

The total timeline depends on artwork approvals and the length of your ordering window. Team Stores are typically open for two weeks. Once the store closes and the order is finalized, our current production turnaround is approximately four weeks. Shipping within Canada generally takes 1 to 6 business days after production.

What does the 30-piece minimum mean?

The minimum is based on apparel pieces, not the number of people ordering. Any mix of eligible apparel can count toward the minimum. For example, one T-shirt and one hoodie count as two pieces.

Returning teams that previously met the minimum may qualify to reopen their store with 10 pieces. Smaller groups can explore our Mini Team Order option.

What’s included in a Team Order?

Every qualifying Team Order includes:

• A dedicated Lubdub liaison
• Custom artwork created for your team
• Access to the full curated apparel collection
• A private online Team Store
• Direct customer support for organizers and team members
• Flexible delivery options

We answer sizing, ordering, and delivery questions directly so the organizer does not have to manage customer service for the group.

What is your exchange or return policy for Team Order items?

Team Order items are final sale because they are produced with custom artwork for your group. If an item arrives with a defect or there is another issue with the order, contact us directly so we can help.

Do you provide customer support to team members?

Yes. We provide customer service support throughout the ordering process so questions can be handled directly by our team. The goal is to take everything off of your plate!

How long is the team store open and what happens if someone misses the deadline?

The ordering window is typically two weeks, although timing can be adjusted for your team. If someone misses the deadline, they should contact us as soon as possible. We may be able to add the order if production has not started.

After the group order is complete, an individual reorder may be available at standard retail pricing and shipping rates. If several members are interested, we may offer to reopen the Team Store for another ordering round.

Do you create the design for us?

Yes. Our in-house graphic designer creates artwork that reflects your workplace, specialty, school, or team identity. We review the design with you before building the Team Store.

Can we use our hospital/clinic/school name or logo?

Often, yes. Some organizations have specific branding and approval requirements. We will confirm what can be used and whether permission is required during the design process.

What is included in the apparel price and are design add-ons available?

Each catalogue price includes one left-chest artwork placement. Sleeve designs, back designs, additional placements, and more complex artwork may be available for an added cost. Any additional pricing is confirmed before you approve the design.

How many edits are included during the artwork process?

Up to three small design revisions are included. Small revisions may include colour changes, text corrections, resizing, or minor layout adjustments. A new design direction or additional revision rounds may require a fee, which we will confirm before proceeding.

How does add-on pricing work?

Add-on pricing is applied per apparel piece, depending on the design complexity and print placements.

Can we choose more than one apparel style?

Yes. Team stores can include multiple apparel styles, such as t-shirts, long sleeves, crewnecks, hoodies and more.

How do we choose apparel styles and colours?

Every style and colour shown in the current Team Order Catalogue is available from the start. You can keep the full collection or remove any styles or colours that do not suit your team or workplace.

Polling is optional. It can be helpful if you want to narrow the selection, but your team can also receive every available option shown for each selected style.

Do you offer samples for teams to try on?

Qualifying teams of 30 or more can request a complimentary sample box with selected styles and sizes. Lubdub covers shipping, and the samples are returned after the ordering window closes. Availability is confirmed during setup.

How does sizing work?

Each product page includes photos, fit details, fabric information, and a style-specific size guide. The collection includes both women's and unisex options. Some women choose to size down in unisex styles, but every team member should use the measurements and fit notes provided for that garment before ordering.

Do you offer extended sizing or apparel outside the catalogue?

Available sizes are shown in the catalogue and Team Store. If a team member needs a size that is not listed, they can contact us and we will confirm supplier availability.

We may also be able to source a specific garment that is not part of the current collection. Include the request in your inquiry so we can review availability, pricing, and suitability for customization.

Does each person order and pay individually?

Yes. Each person selects their own style, colour, and size, then pays through the private Team Store. Lubdub manages the transactions and order questions.

How long is the team store open for ordering?

The ordering window is typically two weeks, although timing can be adjusted for your team. If someone misses the deadline, they should contact us as soon as possible. We may be able to add the order if production has not started.

After the group order is complete, an individual reorder may be available at standard retail pricing and shipping rates. If several members are interested, we may offer to reopen the Team Store for another ordering round.

What happens if someone just misses the ordering deadline?

We recommend placing orders during the open ordering window to ensure inclusion in the group order.

If someone misses the deadline, we are often able to accommodate a late order depending on the production status. This will be reviewed on a case-by-case basis.

How does delivery and distribution work?

You can choose complimentary group shipping, individual shipping, or a combination of both.

With group shipping, orders arrive individually packaged and alphabetized for easy distribution. Individual shipping is $9.99 per person, and individual orders over $120 qualify for free shipping.

For teams across multiple locations, we may be able to add approved delivery sites at checkout. This option typically requires at least five orders per location and is confirmed during setup.

Are orders packaged individually?

Yes. For group deliveries, orders will be individually packaged and alphabetized, making distribution simple and organized.

Can we ship to multiple addresses?

Yes! If your team is spread across multiple sites (for example, a company with several clinic or pharmacy locations), we can set up your Team Store with a delivery location selection at checkout.

Each team member will simply choose their site from a list of pre-approved delivery locations, and we’ll organize and ship orders to the selected site.

This option is available as long as there are enough orders going to each site (typically around 5+ orders per location).

Can we do gifting instead of having each member pay individually?

Yes, we offer seamless gifting options!
If you would like your members to make their own apparel selections and sizes, we can set up the store like an online gift shop!

Team members would place their orders individually using a special coupon code to receive the gift amount off their item, and Lubdub will invoice the organization or directly.

Can we use a Team Store for gifting or fundraising?

Yes. For gifting, team members can choose their own items and sizes using a special code, and the organization is invoiced for the approved gift amount.

Team Orders can also support a social committee, organization, class, or other fundraising initiative. Mention gifting or fundraising in your inquiry and we will outline the available options.