How do Team Orders work?

Team Orders follow a simple process:

1. Your inquire on behalf of the team using the form above
   
2. We confirm your group size and timeline
   
3. We create custom artwork and finalize apparel options
   
4. We build a private online store for your team
   
5. Team members place orders individually through the store
   
6. We produce, package, and ship or deliver your order based on your chosen distribution method

How long does the entire process take?

Timelines may vary depending on order details, but here is a general estimate. Timelines exclude weekends and holidays, and some steps can be adjusted to fit your team’s schedule.

• Apparel selection: 5 bus. days (if you opt to poll your team)
• Artwork creation: 5 bus. days + time to receive your approval | 3-5 bus. days for each revision, depending on complexity
• Private store setup: 2 bus. days
• Ordering window: 2 weeks (suggested timeline but you can choose)
• Production lead time: 4 weeks
• Shipping/delivery: 1–6 bus. days (depending on location in Canada)
  

What does the 30+ minimum mean?

The 30 piece minimum refers to apparel pieces (not 30 people). A “piece” refers to one item ordered and orders may include a mix of apparel types to reach the 30-piece minimum.
For example: One person orders 1 t-shirt + 1 hoodie. A second person orders 2 crewnecks = 4 pieces/30 minimum
Typically, approximately 20 interested team members will meet the minimum.
Returning teams who have previously met the minimum do not have a minimum requirement to reopen their store.
If 30+ pieces feels too large for your group, check out our Mini Order Process

What’s included in a Team Order?

Lubdub provides a full-service team ordering experience designed to be organized, efficient, and easy from start to finish.

Included in your Team Order:

• A dedicated Lubdub liaison to guide the process
  
• Custom designs created for your team
  
• Optional online poll for styles and colours
  
• A wider selection of apparel styles and colour options than our public store
  
• A private online team store for easy ordering and payment
  
• Full customer service support for team members
  
• Flexible delivery options (complimentary group shipping or individual shipping)

What is your exchange or return policy for Team Orders?

Because Team Orders are custom and produced specifically for your group, standard returns and exchanges are not offered.
If someone on your team experiences an issue with their order, we always encourage them to contact us directly so we can support them.

Do you provide customer support to team members?

Yes. We provide customer service support throughout the ordering process so questions can be handled directly by our team. The goal is to take everything off of your plate!

Can someone still order after the Team Order has been delivered?

If one person missed the ordering window, they can contact us and we’ll pull up your team’s design and place an order for them. Since it’s separate from the original group order, it will be priced at our standard retail rates (not the group-discounted pricing). Shipping is a flat $9.99, or free on orders over $120.

If we receive multiple requests from members of your team after the ordering window has closed, we’ll offer to reopen your Team Store for an additional round of ordering. This gives your team the opportunity to benefit from the discounted group pricing again and have the order included in free group shipping, just like the original Team Order.

Do you create the design for us?

Yes. Every Team Order includes custom design support.
Our designs are created by our in-house graphic designer to reflect your workplace/school institution, specialty, and team identity.
If a design you are hoping for is fully custom, with a lot of work involved, there will be a small fee added to each apparel item.

Note: Approval is required for hospital/clinic/school names or logos.

Can we use our hospital/clinic/school name or logo?

Yes — in many cases we can incorporate workplace names, departments, or logos.
Because some workplaces have specific branding requirements, we will confirm what can be used during the design approval process.

Are design add-ons available (front, sleeve, back prints)?

Yes. Add-ons such as sleeve designs, back designs, and additional placements may be available depending on the design and apparel selected.
Design placements are confirmed with you prior to the team store being built.

How many edits are included during the artwork process?

We include up to 3 small revisions to your design during the artwork process.

Small revisions include things like:

• adjusting colors
  
• tweaking text or spelling
  
• resizing or repositioning elements
  
• minor layout clean-ups
  

If you’d like to make a major change (ex: switching to a completely different design direction or concept), that becomes a new design request and may require an additional design fee.
In those cases, the fee would be applied to each apparel item in your team store (typically $1–$2 per item, depending on complexity).

To avoid extra fees, we recommend talking through your vision and finalizing your concept with your Team Order Liaison before artwork begins.

If you need more than 3 revisions, we’re always happy to continue refining — we’ll just connect with you to confirm a flat fee for any additional rounds of edits.

How does add-on pricing work?

Add-on pricing is applied per apparel piece, depending on the design complexity and print placements. For

Can we choose more than one apparel style?

Yes. Team stores can include multiple apparel styles, such as t-shirts, long sleeves, crewnecks, hoodies, warm up jackets, and more.

Each style includes a set colour selection limit, but you can include multiple styles to offer your team variety.

How do we choose apparel styles and colours?

You can choose styles and colours one of 3 ways:

• Option 1: Team Poll (Optional)
  We create a poll link so your team can vote on preferred apparel styles and colour options. We do all the work here. We send you the link, you share it with the team, then we send you the results!
  
• Option 2: Curated Selection
  If you prefer a quicker decision process, or your site only allows specific colours and/or styles, you are welcome to choose on behalf of the team
• Option 3: We Decide for You!
  If you want to do as little as possible organizing this order, we can curate your style and colour palette for you based on best sellers!

Do you offer samples for teams to try on?

Yes. For teams that have more than 30 members, we offer a sample box so your team can try styles and sizes during the ordering process.

There is no cost for the sample box, and shipping is covered by Lubdub. We ship the items to you and then you can ship them back after the ordering window is over.

How does sizing work?

Most apparel styles are unisex (except for the Rosa Scrub Top). In general:

• Women may prefer to size down for a fitted look. Women always tend to size down in the vest as this is quite roomy!
  
• Men typically order their usual size
  

Your team store will have links on every product that offers sizing support to help them choose confidently.

Do you offer extended sizing?

Yes. Many apparel styles allow ordering up to 3XL directly through the team store.

If a team member requires extended sizing beyond what is shown on the store, they will be instructed to email us so we can support the request based on supplier availability. This will be clearly stated in the Ordering Instructions on your Team Store page

Can you source apparel styles not shown in your standard selection?

In many cases, yes. If your team is looking for a specific style or apparel type, let us know in your inquiry and we can explore sourcing options based on supplier availability.

Does each person order and pay individually?

Yes. For Full Team Orders, each team member orders and pays through your private team store. We handle all transactions and orders.

This is designed to allow your team members to order on their own time and make their own individual apparel selections

How long is the team store open for ordering?

The ordering window is typically open for 2 weeks, but timing can be adjusted depending on your team’s needs.

We will confirm the ordering timeline with you in advance so you know exactly what to expect.

What happens if someone just misses the ordering deadline?

We recommend placing orders during the open ordering window to ensure inclusion in the group order.

If someone misses the deadline, we are often able to accommodate a late order depending on the production status. This will be reviewed on a case-by-case basis.

How does delivery and distribution work?

You can choose between flexible delivery options:

• Complimentary group shipping
  Orders arrive individually packaged and alphabetized for easy distribution. Please note, if someone spends over $120, they automatically qualify for free shipping directly to their home. All other orders will be shipped to together to the address of your choice (your unit or home)
• Individual shipping
  Orders are shipped directly to each team member to their mailing address.
• Hybrid delivery
  A combination of group and individual shipping based on what works best for your team.

Are orders packaged individually?

Yes. For group deliveries, orders will be individually packaged and alphabetized, making distribution simple and organized.

Can we ship to multiple addresses?

Yes! If your team is spread across multiple sites (for example, a company with several clinic or pharmacy locations), we can set up your Team Store with a delivery location selection at checkout.

Each team member will simply choose their site from a list of pre-approved delivery locations, and we’ll organize and ship orders to the selected site.

This option is available as long as there are enough orders going to each site (typically around 5+ orders per location).

Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.

Can we do gifting instead of having each member pay individually?

Yes, we offer seamless gifting options!
If you would like your members to make their own apparel selections and sizes, we can set up the store like an online gift shop!

Team members would place their orders individually using a special coupon code to receive the gift amount off their item, and Lubdub will invoice the organization or directly.

Can we run this as a fundraiser?

Yes. Team Orders can be used as a fundraiser for a social committee, organization, or class.

If you’re interested in fundraising, mention it in your inquiry and we’ll provide available options.